Proceive Help Centre
Order Status
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible after placing it using our Contact Us Form. Please select 'Order Status' in our contact form.
Once an order has been dispatched, we are unable to cancel it.
Our Customer Service team will be able to guide you.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can use these details to track your order's progress.
Tracking Orders in Ireland
Orders shipped within Ireland are sent via DPD (track & trace).
You will receive a tracking link in your shipping confirmation email.
A signature is required upon delivery. If no one is available, a delivery slip will be left with collection details.
Your order can be tracked here
Can I add items to an existing order?
We are unable to combine orders or add items to an existing online order.
What happens if my order is missing?
If you receive a delivery confirmation email but you can’t find your parcel, please wait 24 hours as it may arrive the next day. In the meantime, check your designated safe place and surrounding areas like your porch, behind pots or bins and side gates. We suggest asking household members and neighbours if they received the delivery for you, and contact the courier to see if the parcel was sent to a local pick-up location.
If you still cannot find your order, please contact us via our Contact Form please select 'Order Status' and a member of our Customer Care team will be able to assist you.
Product Information
What is Proceive®?
What is Proceive®?
Proceive® Conception is a specially formulated range of fertility & preconception nutritional supplements for men and women.
Proceive has been developed by fertility experts using ingredients with clinical science supporting its impact on fertility parameters.
Proceive® Pregnancy is a range of tailored nutritional supplements for women who want to ensure they are giving themselves and their baby the best nutritional support throughout pregnancy.
Proceive® After Pregnancy offers targeted nutritional support for new mothers. The range includes Proceive Breastfeeding, designed to support postnatal health with 24 essential nutrients, including omega-3 DHA, calcium, and vitamin D. Proceive Every Mum, our daily multivitamin is targeted to support energy levels to supports energy levels, tiredness and immunity.
Proceive® provides the most comprehensive ingredients including Vitamins, Minerals, Amino Acids, CO-Q10 & Omega 3 DHA. This combination of nutrients offer you added nutritional support to at a time when your body is reliant on many vital nutrients. Proceive® also contains folic acid in the L-Methylfolate format at 400mcg, the exact recommended level by the Department of Health*
*All women planning a pregnancy, or likely to become pregnant should be advised to take a daily supplement of 400 micrograms (400µg/0.4mg) folic acid; higher doses are required for those with a history of neural tube defects or pre-existing diabetes mellitus - HSE Nutrition for Pregnancy.
How should I take Proceive®?
Proceive® Conception, Pregnancy & After Pregnancy Capsules: Take two capsules once per day. Best taken on a full stomach in the morning.
Proceive® Conception Max Sachets: Take one sachet per day with approximately 300ml of water or juice. Best taken on a full stomach in the morning.
Proceive® Omega 3 Capsules: Take two capsules once per day. Best taken on a full stomach in the morning.
Please refer to individual product directions available on each product pack or on-site.
Where can I buy Proceive®? Ireland:
Proceive® is available from pharmacies nationwide including McCabes, McCauleys, Boots, Holland & Barrett and Online from the Proceive website as well as other selected stockists.
UK:
Proceive® is available from Boots, Holland & Barrett and Online from the Proceive website as well as other selected stockists.
What happens if my order is missing?
If you receive a delivery confirmation email but you can’t find your parcel, please wait 24 hours as it may arrive the next day. In the meantime, check your designated safe place and surrounding areas like your porch, behind pots or bins and side gates. We suggest asking household members and neighbours if they received the delivery for you, and contact the courier to see if the parcel was sent to a local pick-up location.
If you still cannot find your order, please contact us via our Contact Form please select 'Order Status' and a member of our Customer Care team will be able to assist you.
Has the design of the Proceive® Max sachet changed?
Has the design of the Proceive® Max sachet changed?
Yes, from Jan 2023 a new sachet design will be phased into both Proceive® Max Women and Max Men packs. Some text from the front has been removed while the text on the back has been replaced with a new colourful branded design in line with our other products. This change applies to both Proceive® Max Women and Proceive® Max Men.
Please rest assured it is still the same great product.
Returns Information
General
We take great care with every order to ensure it arrives safely and in perfect condition. If something isn’t as expected, our Customer Care team is here to help.
Change of Mind:
You can return your order within 14 days of delivery. Items must be unopened, in their original packaging and in re-saleable condition.
Unless otherwise agreed, return postage costs are the responsibility of the customer.
All returns must be accompanied by a copy of the delivery docket received with your order.
Refunds will be issued to the original payment method once the return has been received and reviewed.
Please note, for health and safety reasons, opened supplements cannot be accepted for return.
Faulty or Damaged Items:
If your order arrives damaged, faulty or not as described, please contact us as soon as possible. We’ll arrange a replacement or refund where appropriate.
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team.
How do I return my order?
How to Return:
If you are unhappy with your Proceive® product, please contact us through our Contact Us form for next steps or by emailing us directly at info@proceive.com.
Be sure to include your order number and reason for return in your message as we won’t be able to assist without these details.
We recommend returning items using a tracked postal service, and keeping proof of postage until your refund has been processed.
Please note that we cannot take responsibility for items lost in transit, so tracked delivery is strongly advised.
Eligibility for Returns:
Items must be unopened, in their original packaging and in re-saleable condition.
Please note, for health and safety reasons, opened supplements cannot be accepted for return.
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team.
eption, Pregnancy & After Pregnancy Capsules: Take two capsules once per day. Best taken on a full stomach in the morning.
Proceive® Conception Max Sachets: Take one sachet per day with approximately 300ml of water or juice. Best taken on a full stomach in the morning.
Proceive® Omega 3 Capsules: Take two capsules once per day. Best taken on a full stomach in the morning.
Please refer to individual product directions available on each product pack or on-site.
Where can I buy Proceive®? Ireland:
Proceive® is available from pharmacies nationwide including McCabes, McCauleys, Boots, Holland & Barrett and Online from the Proceive website as well as other selected stockists.
UK:
Proceive® is available from Boots, Holland & Barrett and Online from the Proceive website as well as other selected stockists.
Can I exchange a product instead of getting a refund?
If you receive a delivery confirmation email but you can’t find your parcel, please wait 24 hours as it may arrive the next day. In the meantime, check your designated safe place and surrounding areas like your porch, behind pots or bins and side gates. We suggest asking household members and neighbours if they received the delivery for you, and contact the courier to see if the parcel was sent to a local pick-up location.
If you still cannot find your order, please contact us via our Contact Form please select 'Order Status' and a member of our Customer Care team will be able to assist you.
I returned an item, when will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Refunds will be issued to the original payment method used at checkout.
Depending on your bank, it may take additional time for the refund to appear in your account.
If you have any questions about your return, contact us via our Contact Us form.
Shipping Information
How is Proceive® delivered?
We ensure that all Proceive orders are delivered discreetly with no company logo or identifying details visible and securely, so you can shop with confidence.
Delivery in Ireland
Orders are shipped via DPD (Track & Trace).
Your order will arrive in a plain, unbranded box or padded envelope, with no reference to Proceive on the outside.
A signature is required upon delivery. If no one is available, a collection slip will be left.
Delivery in The UK
Orders are shipped via Royal Mail.
Your order will arrive in a plain, unbranded box or padded envelope, with no reference to Proceive on the outside.
A signature is required upon delivery. If no one is available, a collection slip will be left.
Delivery To Europe
Orders are shipped via DPD (Track & Trace).
Your order will arrive in a plain, unbranded box or padded envelope, with no reference to Proceive on the outside.
A signature is required upon delivery. If no one is available, a collection slip will be left.
Rest Of The World
We currently do not ship outside of Ireland, the UK, and EU countries.
Customers in the U.S. can order Proceive® directly through our official Amazon Store.
For all other regions, please refer to our list of authorised retail partners below.
International Distribution Partners
Cyprus: www.lifebanklab.com
Estonia: https://kidsmed.ee/ee/proceive
Greece: www.lifebanklab.com
Latvia: https://kidsmed.lv/lv/proceive
Netherlands: www.proceive.nl
Slovakia: https://www.proceive.sk
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can use these details to track your order's progress.
Tracking Orders in Ireland
Orders shipped within Ireland are sent via DPD (Track & Trace).
You will receive a tracking link in your shipping confirmation email.
A signature is required upon delivery. If no one is available, a delivery slip will be left with collection details.
Your order can be tracked here
Tracking Orders in the UK
UK orders are dispatched via Royal Mail.
Your shipping confirmation email will include a tracking number that you can use on the Royal Mail tracking website.
A signature is required upon delivery. If no one is available, a delivery slip will be left with collection details.
Your order can be tracked here
Tracking Orders in Europe
Orders shipped within the E.U are sent via DPD (track & trace).
You will receive a tracking link in your shipping confirmation email.
A signature is required upon delivery. If no one is available, a delivery slip will be left with collection details.
Your order can be tracked here
Rest of the World
We do not currently offer shipping outside of Ireland, the UK and Europe.
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team
How long will delivery take?
We understand that receiving your order quickly is important. Below, you’ll find estimated delivery times based on your location.
During Busy Periods
During promotional or seasonal events, order dispatch and delivery times may take longer than usual due to high order volumes. We appreciate your patience and understanding during these busy periods.
Delivery Within Ireland
All Irish orders are shipped via DPD (Track & Trace) for a fast and secure service.
Estimated delivery time: Within 2 days
Signature required: Yes
If no one is available to sign, a delivery slip will be left with collection details.
Your order can be tracked here
Delivery Within The UK
All UK orders are shipped via Royal Mail, ensuring a reliable delivery experience.
Estimated delivery time: Approximately 2–3 days
Signature required: Yes
If no one is available to sign, a delivery slip will be left with collection details.
Your order can be tracked here
Delivery to Europe
All orders to countries within the E.U are shipped via DPD.
Estimated delivery time: Calculated at Checkout
Signature required: Yes
If no one is available to sign, a delivery slip will be left with collection details.
Your order can be tracked here
Rest Of The World
We currently do not ship outside of Ireland, the U.K, and E.U countries.
Weekend Orders:
Orders placed between Friday and Sunday will be dispatched from Monday, excluding Bank Holidays. During these periods, dispatch times may vary slightly depending on order volumes.
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team
How much does delivery cost?
At Proceive, we aim to make ordering as simple and transparent as possible. Below, you’ll find information on our shipping costs based on your location.
Shipping To Ireland
All Orders: €2.95
Shipping To UK
All Orders: £2.95
Shipping To Europe
All Orders: Calculated at Checkout
Rest of the World
We currently do not ship outside of Ireland, the UK, and EU countries.
Customers in the U.S. can order Proceive® directly through our official Amazon Store.
For all other regions, please refer to our list of authorised retail partners below.
International Distribution Partners
Cyprus: www.lifebanklab.com
Estonia: https://kidsmed.ee/ee/proceive
Greece: www.lifebanklab.com
Latvia: https://kidsmed.lv/lv/proceive
Netherlands: www.proceive.nl
Slovakia: https://www.proceive.sk
Have a Question?
We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team
From time to time, shipping rates may be updated to reflect changes in courier costs or delivery services.